A whole lot of Sky Glass tv and Sky streaming service prospects have reported points with their gadgets.
Customers first reported technical glitches seemingly stopping some Sky Glass TVs from working correctly, and even turning on, on Thursday night.
Reviews to platform outage monitor Downdetector had been within the a whole bunch shortly earlier than 21:00 BST on Thursday.
However many shoppers had been nonetheless flagging points with their gadgets on Friday morning.
“We’re sorry that some Sky Glass and Stream prospects are at the moment experiencing points when attempting to change on their gadgets,” a Sky Spokesperson mentioned.
It mentioned prospects ought to attempt to manually restart their TVs and gadgets, by following a guide on its website.
One person on social media complained to the corporate’s assist account on X (previously Twitter) that their Sky Glass TV had not been working for almost 11 hours.
“We pay some huge cash every month for using your providers and perceive at occasions faults occur, however 11 hours to this point for ever and ever, it isn’t good,” they wrote.
Sky Glass is a great TV that works over broadband and permits house owners to stream content material on to their system – with out the necessity for an aerial or satellite tv for pc dish.
Customers affected by points with the system have speculated {that a} defective replace from Sky may very well be the reason for “bricked” TVs.
One person posted a video on X displaying their tv not turning on, with its crimson standby mild slowly flashing.
Clients additionally shared frustrations and tried to search out workarounds for the problems on Sky’s neighborhood discussion board.
One person mentioned they had been “regretting shopping for” their Sky Glass after the technical points brought about them to overlook out on TV, together with the primary half of a Champion’s League soccer match.
Customers have additionally been reporting related points impacting the Sky Stream “puck” that gives entry to movie and TV exhibits from apps together with Netflix and Disney+.
Sky didn’t reply to questions on what had brought about the difficulty, or when it anticipated issues to be resolved.
